TwoPlus1 was founded in early 2004. Specializing in providing IT support for home office users and has built a reputation with its customers for designing and supporting bespoke computer systems designed to exactly your specifications, whether one of our Taylor Made systems is required or one provided by a mainstream brand we can provide a system for you.
We can also recommend NAS systems for those customers who want to store and compile lots of information and need flexible and adaptable data storage facilities.
TwoPlus1 aims to offer the complete customer journey with a full warranty on TP1 system builds with extended warranties available. Other hardware sold on the site will have a warranty with the manufacturer. We specialise in evening and weekend support catering for customers who work outside office hours.
For those larger businesses with 5 or more computers seeking daytime support we can highly recommend a London based company (contact us for details). TwoPlus1 is excited to announce the next evolution of our customer support network with the imminent release of our new Maintenance Toolkit, a self service app with the ability to help keep your computer optimised and up to date.
Most of our services can be provided remotely which allows us to provide a more efficient service. Our standard hourly rate is £50 per hour charged in 30 minute increments or part thereof. On-site visits are for a minimum of 2 hours.
We will endeavour to fix problems in a timely fashion but if we deem the problem unfixable our no fix charge is £25.
Whilst most services are carried out under standard rates sometimes we are able to work on a fixed fee basis as outlined below.
Give your computer a new lease of life! We’ll make sure it’s clean, secure and running as fast as possible. Includes:
Includes remote support app, CryptoLocker Prevent and 12 months antivirus license. Please note that whilst every care is taken when removing a virus it is not always possible to undo damage caused by the virus to files and settings. Once the virus has been removed any work undertaken to fix files and settings is billable at our standard hourly rate.
If you’ve bought a new PC or want to upgrade your existing computer and want it set up correctly so you can just turn it on and start working straight away.
Includes remote support app, CryptoLocker Prevent and 12 months antivirus license.
Upgrades are limited to Intel i3, i5 and i7 processors only or equivalent AMD processors. If space is available on the hard disk then the backup files will be stored on the new computer in case anything needs to retrieved from non standard locations. Alternatively an external USB 3 drive can be purchased from our store.
TwoPlus1 will not delete data from our clients system nor will we encourage our clients to do so without a full system image stored on external USB hard drive.
The ‘Deleted Items’ folder in Outlook is not a file storage area and should be considered just a temporary undo area. All messages that need storing should be in folders on the same level as the Inbox and Sent Items folders.
Troubleshooting a printer shouldn’t take long and we limit the charge as a standard printer can be cheaper to replace than spending a lot of time trying to resolve, this doesn’t cover business printers.
You can use it to request support via email and send diagnostic information even if your normal email isn’t working. The remote support button allows you to share your computer instantly with a technician once an appointment is booked. This app will be available to download free of charge from our website but there are also two upgrade options available:
A full list of features will be available on our website shortly but in the meantime please contact me for details and pricing.
There really is no substitute for a good backup system. Whilst viruses and malware can in most cases be removed it’s not always so easy to undo the damage to system files that these infections can do. Worse still are the new ransomware programs that encrypt your documents and demand payment to unlock these files, once this happens the only way to avoid paying the ransom is to restore files from backup.
At TwoPlus1 we recommend a combination of system backups to USB drive and online backups of your most important or frequently edited files (from family photos to current work projects) allowing for easy restoration to an earlier system backup a week or two before the infection was discovered then making sure all software updates are installed before restoring your documents, photo’s and music from the latest backup and carrying out a full system scan.
We can not only install and configure the software for our clients but also monitor the software to make sure backups are occurring regularly and send alerts via eMail when they’re not then remote in and resolve any problems when requested.
Our online backup service will upload copies of your most important documents at regular intervals allowing you to work with confidence that should the worst happen you can be back up and running quickly. This service can be purchased through our web hosting pages.
Click here for a 10 user 30 day trial
Green Computing – The Rassilon i3 and i5 series consumes approx. 8-9W when in idle and a trifling 20-21W when under full load power – this is around 10-20% of a typical desktop PC!