About

About Us

TwoPlus1 was founded in early 2004. Specializing in providing IT support for home office users and has built a reputation with its customers for designing and supporting bespoke computer systems designed to exactly your specifications, whether one of our Taylor Made systems is required or one provided by a mainstream brand we can provide a system for you.

We can also recommend NAS systems for those customers who want to store and compile lots of information and need flexible and adaptable data storage facilities.

TwoPlus1 aims to offer the complete customer journey with a full warranty on TP1 system builds with extended warranties available. Other hardware sold on the site will have a warranty with the manufacturer. We specialise in evening and weekend support catering for customers who work outside office hours.

For those larger businesses with 5 or more computers seeking daytime support we can highly recommend a London based company (contact us for details). TwoPlus1 is excited to announce the next evolution of our customer support network with the imminent release of our new Maintenance Toolkit, a self service app with the ability to help keep your computer optimised and up to date.

More Details

TwoPlus1 is here to provide a friendly efficient and cost effective solution to your I.T. systems be it user error right through to hardware failure, we will offer the best support and solutions possible.

Price List

Most of our services can be provided remotely which allows us to provide a more efficient service.
Our standard hourly rate is £50 per hour charged in 30 minute increments or part thereof. On-site visits are for a minimum of 2 hours.

We will endeavour to fix problems in a timely fashion but if we deem the problem unfixable our no fix charge is £25.

Whilst most services are carried out under standard rates sometimes we are able to work on a fixed fee basis as outlined below.

Virus & Spyware Removal / PC Tune-Up £99

Give your computer a new lease of life! We’ll make sure it’s clean, secure and running as fast as possible. Includes:

  • scan & removal of viruses, spyware & trojans
  • antivirus & firewall check
  • security updates
  • driver check
  • malicious & unwanted program removal
  • toolbar removal
  • temporary files cleaned
  • advice on upgrades

Includes remote support app, CryptoLocker Prevent and 12 months antivirus license.
Please note that whilst every care is taken when removing a virus it is not always possible to undo damage caused by the virus to files and settings. Once the virus has been removed any work undertaken to fix files and settings is billable at our standard hourly rate.

Windows 8.1 upgrade or New PC / Laptop Setup £175

If you’ve bought a new PC or want to upgrade your existing computer and want it set up correctly so you can just turn it on and start working straight away.

  • one time full backup of existing computer
  • set up user accounts
  • set up email accounts
  • migrate files from old computer
  • install antivirus
  • install security updates
  • install office suite
  • install printer (if supplied)
  • install standard programs plus three additional ones
  • uninstall trial software

Includes remote support app, CryptoLocker Prevent and 12 months antivirus license.

Upgrades are limited to Intel i3, i5 and i7 processors only or equivalent AMD processors. If space is available on the hard disk then the backup files will be stored on the new computer in case anything needs to retrieved from non standard locations. Alternatively an external USB 3 drive can be purchased from our store.

TwoPlus1 will not delete data from our clients system nor will we encourage our clients to do so without a full system image stored on external USB hard drive.

The ‘Deleted Items’ folder in Outlook is not a file storage area and should be considered just a temporary undo area. All messages that need storing should be in folders on the same level as the Inbox and Sent Items folders.

Printer Repairs (consumer printers only) £35

Troubleshooting a printer shouldn’t take long and we limit the charge as a standard printer can be cheaper to replace than spending a lot of time trying to resolve, this doesn’t cover business printers.

Additional Information

  • Prices exclude parts & software.
  • Software to be installed must be from licensed original discs supplied by the client at time of repair.
  • Part payment in advance may be required in some circumstances.
  • For missed on-site appointments our minimum on-site charge applies (including any call-out charge).
  • The fixed-cost services listed do not apply to some computers (eg. some all-in-one PCs, iMacs and some laptops). This is due to the complexity of their design and the resulting time involved in servicing them. We will always notify our clients in advance of the prices in such a case.
  • Please ensure you have read our Terms of Business before booking an appointment.

Subscriptions

TwoPlus1 is excited to announce the imminent release of our new Maintenance Toolkit, a self-service app with the ability to help keep your computer optimised and up to date.

You can use it to request support via email and send diagnostic information even if your normal email isn’t working. The remote support button allows you to share your computer instantly with a technician once an appointment is booked.

This app will be available to download free of charge from our website but there are also two upgrade options available:

  • Secure – free for all new and existing End Point Security customers and adds a second security app designed specifically to counter the new wave of file encrypting ransomeware as well as assist in the prevention of malware attacks.
  • Maintain – built on the same great product, this special subscription version automatically optimising your system every week, updating core background applications and web browsers, and also adds the ability to update all other apps seamlessly in the background and even install new ones from a selection list without all the annoying ‘next, next, finish’ screens and accidental installation of unwanted toolbars.
  • Both services will also have a bolton Protect option combining online backup with backup to USB drive services.

A full list of features will be available on our website shortly but in the meantime please contact me for details and pricing.

Back Up

There really is no substitute for a good backup system.

Whilst viruses and malware can in most cases be removed it’s not always so easy to undo the damage to system files that these infections can do. Worse still are the new ransomware programs that encrypt your documents and demand payment to unlock these files, once this happens the only way to avoid paying the ransom is to restore files from backup.

At TwoPlus1 we recommend a combination of system backups to USB drive and online backups of your most important or frequently edited files (from family photos to current work projects) allowing for easy restoration to an earlier system backup a week or two before the infection was discovered then making sure all software updates are installed before restoring your documents, photo’s and music from the latest backup and carrying out a full system scan.

We can not only install and configure the software for our clients but also monitor the software to make sure backups are occurring regularly and send alerts via eMail when they’re not then remote in and resolve any problems when requested.

Our online backup service will upload copies of your most important documents at regular intervals allowing you to work with confidence that should the worst happen you can be back up and running quickly. This service can be purchased through our web hosting pages.

 

Web Hosting

Crimson

Basic Hosting
  • 10GB SSD Disk Space
  • 500GB Bandwidth
  • 24/7 UK Support
  • Perfect for starter hosting
  • Free domain
£60Annual

Navy

eCommerce Hosting
  • Unlimited Websites
  • 25GB SSD Disk Space
  • Free SSL Certificate
  • Unlimited Bandwidth
  • Unlimited Databases
  • 24/7 UK Support
  • Perfect for Magento & PrestaShop
  • Free domain
£300Annual

Office 365

Click here for a 10 user 30 day trial

Office 365 Small Business

  • For eMail with online storage TwoPlus1 recommends Office365 and we are happy to offer assistance to our customers in not only setting up the DNS but also the overall administration of the accounts, please contact us for details on services we can provide.
  • With mobile access you can view and update your messages and files while on the move.
  • 9% financially backed uptime guarantee.
  • Defend against mail threats with built-in enterprise-grade antivirus protection and anti-spam filtering.
  • Get live 24/7 IT-level phone support direct from Microsoft.

Office 2013 Subscription

  • Microsoft offer Office 2013 as a monthly or annual subscription either as part of an Office 365 Small Business Professional Licence or as a standalone licence. This is the ideal solution if you use more than two computers or prefer a monthly fee that includes the latest version of Office 2013 Professional Plus with upgrades as they are released.

We can assist in setting up your account, web domain and migrating your existing eMail.

Office 365 Home Premium (Subscription)

    Microsoft offer Office 2013 as a monthly or annual subscription (non-commercial use). This is the ideal solution and can be installed on up to 5 PCs or Macs across your household.

Custom PCs

Present-from-Pheonix

  • The Rassilon i3 and i5 Series measures in at a tiny – 112 (D) x 164 (W) x 47 (H) mm.
  • Whilst we typically supply these computers with a higher capacity 2.5″ hard drive.
  • The nature of the i3 and i5 fanless cases with no moving parts except the second hard drive mean that silent operation – 0db – can be achieved by exchanging the 2.5″ drive for a solid state drive (pricing available on request).

Green Computing – The Rassilon i3 and i5 series consumes approx. 8-9W when in idle and a trifling 20-21W when under full load power – this is around 10-20% of a typical desktop PC!

  • The i7 series consumes less than 100W.
  • Confidence – 3 Years Limited Warranty.

 

Rassilon i3

Basic
  • i3
  • 4GB Memory
  • 512GB Hard Drive
  • Windows 8.1

Rassilon i7

Performance
  • i7
  • 16GB Memory
  • 512 SSD Hard Drive
  • Windows 8.1 Professional

Store

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